Return & Refund Policy

Overview

At Laropa Kioki, we want you to be completely satisfied with your purchase. We understand that sometimes you may need to return an item, and we've made our return process as simple as possible.

Return Eligibility

• Items must be returned within 14 days of delivery
• Products must be unworn and in original condition
• All original tags must be attached
• Items must be in their original packaging
• Custom-made or altered items cannot be returned

Return Process

1. Contact our customer service team to initiate a return
2. Fill out the return form provided in your order
3. Package your item securely with all original tags and packaging
4. Ship the item back to our provided return address
5. Once received and inspected, we'll process your refund

Refund Processing

Once we receive your return:

• We'll inspect the item within 2-3 business days
• You'll receive an email confirmation when your refund is processed
• Refunds will be issued to the original payment method
• Please allow 5-10 business days for the refund to appear in your account

Non-Refundable Items

• Custom-made or personalized items
• Items marked as final sale
• Items that have been worn, altered, or damaged
• Sale or discounted items